PC Financial's "bilingual" services

This morning we tried to log on to our PC Financial Mastercard account in order to view our credit card bill. We are completely bilingual so did not think twice about logging into their french site. Funny enough, the server did not recognize us. After trying a few times, trying to get them to send us our login information and nothing working, we finally called them. So what was the problem you would ask? Their French and English servers are not connected! We need a separate login for each. Now is it me or does that make absolutely no sense whatsoever?