The conclusion on the E*Trade saga (bad customer service, etc.)

Here's a follow-up on the post I made on the troubles a family member had with ETrade:

• It took more than three months to get back a big amount of RRSP money from the void that exists between Ing Direct and Etrade! (Ing had sent the RRSP transfer money check and Etrade claimed they had never received it)
  
• ING Direct was more helpful than Etrade because they happily had a supervisor quickly involved and tried their best to solve the situation (remember that Etrade reps hung up the phone and it required a lawsuit threat to talk to a supervisor)
  
• ING will pay the interest on the money retroactively even if the account was closed ...
  
• Etrade was also resisting somehow completing a form that ING required as proof the check was never deposited.
• So how was the situation solved? The best thing we ever did was to involve Investment Dealers Association of Canada . A friendly person there who had some obvious clout advised us and stayed involved until the end. He even called Etrade. Each side (ING and Etrade) was asked to CC all faxes to this guy. It only took a few days to get the whole thing resolved once he was involved! Keep that in mind if you ever have problems with Etrade.